During the initial week of my tenure as an IT Operations member at Zahid Tractor, one of my assigned responsibilities encompassed the preparation of new personal computers (PCs) and laptops for all Zahid branches located in the Kingdom of Saudi Arabia. This task involved configuring the operating systems, settings, and applications on approximately six devices per day. On average, the preparation of each individual device consumed approximately one hour.
In order to optimize my productivity and avoid investing excessive time in routine activities, I sought to challenge myself by reducing the duration required for device preparation, thereby enabling the allocation of my skills toward more meaningful endeavors. Initially, I devised CD images containing the requisite settings, software, and applications for the devices. This idea yielded a reduction in the preparation time from one hour to 40 minutes per device.
Subsequently, I further refined this approach by creating USB-based images, which resulted in an even greater decrease in preparation time, reducing it to a mere 25 minutes per device. Leveraging the utilization of three USBs concurrently, I could simultaneously prepare three devices within the aforementioned 25-minute timeframe. It is noteworthy that these accomplishments were realized within the initial week of my employment as an IT professional within the organization.
OZCO Group Co. is a group of nine companies, each possessing disparate email hosting systems. In order to streamline operations, the management made a strategic decision to consolidate all email domains into a single local Exchange server. Anticipating a time-consuming process, estimated to span a minimum of three days to create all necessary accounts, my manager entrusted me with the responsibility of commencing the email creation process, while adhering to a stringent three-day deadline before going live.
Despite my lack of prior experience with Exchange at that juncture, I remained convinced that a more efficient and expeditious approach existed. Consequently, I embarked upon an in-depth investigation to explore alternative methods. My research led me to the realization that scripting could be employed to accomplish this endeavor. Determined to overcome the challenge, I dedicated myself to acquiring proficiency in PowerShell scripting within the three-day timeframe. While I acknowledge that manually creating the accounts would have likely resulted in completion within the same duration, I recognized the opportunity for personal growth through the acquisition of new skills.
The acquired knowledge facilitated the creation of subsequent scripts, which proved instrumental in accomplishing various other tasks. As the deadline for going live approached, all that remained was to execute the script with a single click, ensuring the smooth transition to the consolidated email infrastructure.
As a part of my responsibilities within the IT department of OZCO Group Co., I undertook the task of organizing and structuring various components essential to the smooth functioning of the department. This encompassed the development and maintenance of comprehensive documentation, well-defined processes, established procedures, and structured software folders, as well as the systematic naming of PCs and virtual machines.
Throughout my professional endeavors, I have consistently left a favorable impression across departments and companies. Colleagues and individuals frequently seek my assistance in resolving various issues, even if they fall outside of my specialized areas, such as ERP, SQL, mobile technology, and non-IT-related matters. Remarkably, I have consistently managed to find solutions, demonstrating my ability to tackle diverse challenges.
My inclination to address problems beyond my designated expertise is driven by an inherent curiosity and a desire for continuous knowledge acquisition. I actively pursue opportunities to expand my skill set and explore unfamiliar domains. By conducting thorough research, staying abreast of industry trends, and engaging in continuous learning, I have broadened my understanding of various technologies and subjects. This knowledge accumulation empowers me to approach diverse problems with confidence and offer valuable insights and resolutions, even in areas where I may lack specialized training.
Moreover, my problem-solving abilities are grounded in a methodical approach and meticulous attention to detail. I thoroughly analyze each issue, seeking underlying patterns or potential solutions that may not be immediately evident. I excel at breaking down complex problems into manageable components, enabling me to address challenges systematically and efficiently. Furthermore, my effective communication skills allow me to understand the needs and concerns of those seeking assistance and to convey solutions clearly and succinctly.
The trust and reliance placed in me by colleagues and individuals from various departments and companies are a testament to the positive impact I have made through my problem-solving capabilities. By consistently delivering effective solutions and fostering positive working relationships, I have established myself as a trusted resource, sought after for guidance and support
Upon joining OZCO Group Co., I had a significant impact on the organization's IT support operations. One notable accomplishment was the substantial reduction of support tickets raised with external service providers for IT solutions. Remarkably, this reduction amounted to more than 95%.